Welcome to DirectSmile

FAQ: folders are missing in the "DirectSmile Generator", installed on Windows 7

link this post written on 09/11/2010
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Typical issues if DirectSmile is not installed with admin rights:

- it looks like folders are missing in the DirectSmile directory
- InDesign could not be opened while creating a new document
- you downloaded a manual from the Help- and DownloadCenter but cannot display it
- Sets are not saved where they should be
->That’s because the files are not saved in the folder where they should be (in "C:\Program Files (x86)\DirectSmile Generator\") but in "C:\Users\UserName\AppData\Local\VirtualStore\Program Files (x86)\".

Please make sure that you install DirectSmile (and InDesign) and open it with admin rights.

1) Download the installer and save it on the desktop Click here to get the latest installer

2) Please right click on the installer file "DSMGenInstaller.exe" and select "Run as administrator".


3) Go through the installation process as usual.

4) After installing if you right click on the DirectSmile icon "DirectSmile Generator"



5) and click "properties"



6) you can enable the checkbox "Run this program as an administrator" in the tab "compatibility" and click "Apply".



7) Please click the button "Change settings for all users"



8 ) and enable the checkbox "Run this program as an administrator" and click "OK". (If that checkbox is greyed out, create a shortcut to the executable on the desktop to check it there.)



9) Close the window with "OK"




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Please keep in mind that in this case, you will have to make sure that InDesign is also installed and ran in administrator mode, or there will be other problems with varying permissions. Please repeat step 4 - 9 for the InDesign start icon as well.

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Now your DirectSmile is ready for activation!

Recommendation: If DirectSmile is open, there are two ways to open InDesign:

Click "Create new document with Adobe InDesign" to create a new document ------> InDesign opens automatically




open an old job and click "DirectSmile document -> open document in InDesign" --> InDesign opens automatically


The author has edited this post (on 14/07/2015)
link this post written on 26/08/2011
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Also, if you want to keep the ressources already created, simply copy the whole content from "C:\Users\UserName\AppData\Local\VirtualStore\Program Files (x86)\DIrectSmile Generator" to your new Installation directory.
link this post written on 05/07/2013
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In order to avoid issues with user access control due to a manipulation of the contents of the system drive, it is also possible, the DirectSmile software to install on a different drive, for example "D:\".

The author has edited this post (on 05/07/2013)
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